Seller Protection
Applies only to orders paid through HuLofton checkout
HuLofton is a technology marketplace platform. Sellers are responsible for their own listings, communications, fulfillment, returns and refunds. HuLofton does not guarantee buyer conduct, payment, delivery or transaction completion, and does not indemnify sellers for losses.
What HuLofton provides on a checkout order
- Payment collected through Stripe before you are asked to fulfill, with proceeds settled to your connected Stripe account.
- An order and fulfillment record, including tracking you enter, that is available as evidence.
- A review step on buyer refund and return requests — they are not granted automatically.
- An on-platform dispute where you can submit your statement and evidence before HuLofton records an outcome.
Your position is strongest when you ship with tracking to the address on the order, keep all communication inside the HuLofton inbox, and follow HuLofton policies and applicable law. Card chargebacks are decided by the card networks and the buyer's issuer; HuLofton can forward your evidence but cannot decide the result, and the disputed amount plus any Stripe dispute fee may be withdrawn from your Stripe balance.
Not covered
- In-person, cash and off-platform sales, and service bookings arranged outside checkout.
- Sales paid off-platform (Zelle, Venmo, Cash App, wire, gift cards, crypto, etc.).
- Listings that violate HuLofton policies or applicable law.
- Misrepresented item condition, missing items, or inaccurate listings.
- Shipping loss or damage — HuLofton does not provide labels or insurance; claims go to the carrier.
Use of HuLofton is at your own risk. See our Terms of Service and Seller Policy.