Skip to content
HULOFTON

Last updated: July 2026

Dispute Resolution

Disputes on a HULOFTON checkout order

For orders paid through HULOFTON checkout, HULOFTON provides on-platform tools: cancellation and refund requests before fulfillment, return requests within the window in the Refund Policy, and a dispute where both sides submit statements and evidence. HULOFTON reviews the record and records an outcome as a marketplace-policy decision — it is not legal arbitration, and HULOFTON does not reimburse either party from its own funds. Refunds, where granted, are issued from the original payment through Stripe.

Recommended order:

  1. Message the other party through HULOFTON messaging and try to resolve it directly.
  2. Use the refund, return or cancellation action on the order page.
  3. If it is still unresolved, open a dispute on the order and attach your evidence.
  4. You may also dispute the charge with your card issuer; chargeback outcomes are decided by the card networks and the issuer, not by HULOFTON.

Local pickup and off-platform transactions

HULOFTON does not process cash or off-platform payments and cannot issue or reverse them, so the on-platform tools above do not apply. Try, in order:

  1. Message the other party through HULOFTON messaging.
  2. For possible fraud, illegal conduct, or safety issues, contact HULOFTON support so we can take action against accounts or listings that violate our rules.
  3. Where appropriate, use small-claims court, mediation, or another local consumer channel.

Disputes with HULOFTON

Disputes with HULOFTON itself (for example about platform fees, featured-placement charges, account suspension, or data practices) are governed by the Terms of Service. Reach us first through Support so we can attempt to resolve the issue informally before any formal proceeding.