Buyer Protection
Applies only to orders paid through HuLofton checkout
HuLofton is a technology marketplace platform. HuLofton is not the seller and does not guarantee any transaction, item, refund or seller conduct. There is no platform-funded reimbursement program: any refund you receive is issued from the original payment through Stripe.
What you get on a checkout order
- An order record with fulfillment status and, where the seller ships, tracking.
- Cancellation and refund requests from the order page before fulfillment.
- A return request within the return window published in the Refund Policy, when the item did not arrive or arrived materially not as described.
- Refunds — full or partial — issued to your original payment method through Stripe.
- An on-platform dispute where both sides submit statements and evidence and HuLofton records an outcome.
- The right to dispute the charge with your card issuer; that outcome is decided by the card networks, not by HuLofton.
Outcomes on marketplace-policy disputes are determined at HuLofton's discretion and are not legal arbitration. HuLofton cannot compel a seller to pay you.
What is never covered
- In-person, local pickup and cash transactions.
- Off-platform payments (Zelle, Venmo, Cash App, wire, gift cards, crypto, etc.).
- Service bookings, which are not paid through HuLofton checkout.
- Buyer's remorse, fit, change of mind, or items that match the listing.
- Damage caused after delivery; items intentionally damaged.
- Shipping insurance claims — HuLofton does not provide shipping labels or insurance.
How to ask for help
Message the seller first through the HuLofton inbox. If unresolved, use the refund, return or dispute action on the order page, or contact us via /contact.
HuLofton does not inspect, own, sell, ship, deliver, authenticate, guarantee or warrant user-listed items. Use of the platform is at your own risk. See our Terms of Service and Refund Policy.