Buyer Protection

Eligible HuLofton purchases are covered by Buyer Protection. If an item doesn't arrive, arrives broken, or is significantly not as described, you can request a full refund.

What's eligible

• Items paid through HuLofton checkout (once payments are live)
• Shipped purchases with a valid tracking number
• Claims opened within 7 days of delivery

How to file a claim

1. Open the conversation with your seller and request a resolution.
2. If unresolved in 48 hours, contact our trust team from /contact.
3. We review evidence and issue a refund decision within 5 business days.

Note: in-person cash transactions and items purchased outside HuLofton checkout are not covered by Buyer Protection.