Help Center

Quick answers to common questions. Still stuck? Contact us.

• What is HuLofton?

  HuLofton is a technology marketplace platform that helps people browse, list, message, buy, sell and trade. HuLofton is not the seller, buyer, broker, escrow or delivery provider. Users are responsible for their own listings, communications and transactions.

• How do I list an item?

  Tap Sell, add photos, set your price and publish. You are responsible for the accuracy of your listing and for following all applicable laws and HuLofton policies.

• Is there a verification badge?

  Sellers may complete optional identity steps. A verification badge is not a guarantee of a person, item or transaction. Always exercise judgment before transacting.

• Is HuLofton free?

  Browsing, listing and messaging are free today. When on-platform checkout is available, sellers may pay a commission only when an item sells on-platform.

• What happens if a checkout order goes wrong?

  For orders paid through HuLofton checkout you can request a cancellation or refund before fulfillment, open a return within the return window, and open a dispute if it is not resolved. Refunds are issued to your original payment method through Stripe. There is no platform-funded reimbursement program, and in-person, cash and off-platform payments are not covered.

• How do I meet a seller safely?

  Meet in safe public places during daytime, bring a friend, and inspect items before paying. Local meetups are between buyer and seller; HuLofton is not a party to or responsible for in-person transactions.

• Are messages private?

  Messages travel through HuLofton so they can be reviewed if you later report a problem. We do not promise end-to-end encryption.

• How do I report a problem?

  Use the flag icon on any listing, profile or message, or contact us at /contact. HuLofton may review reports at its discretion.