Refund Policy

1. Marketplace orders paid through HULOFTON checkout

Orders paid through HULOFTON checkout are covered by the on-platform refund, return and dispute tools described below. The seller sets the item price and remains the merchant of record for the item itself; HULOFTON does not own, inspect or warrant listed items.

• Before fulfillment — a buyer may request cancellation and a refund from the order page. The seller (or HULOFTON, where a policy issue applies) can approve it, and the refund is issued through Stripe against the original payment.
• Returns — a buyer may open a return request within 14 days of the delivery or completion signal recorded on the order. If the seller approves, the buyer has 7 days to ship the item back; approved returns that are not shipped back in time are marked expired and closed.
• Refund issuance — once a return is received, or a refund is otherwise approved, the refund is issued to the original payment method through Stripe. Full and partial refunds are both supported. Stripe controls how long the funds take to appear on the buyer's statement.
• Marketplace fee — the HULOFTON marketplace fee is reversed in proportion to any refund issued on the order and returned to the seller. Stripe's payment-processing fees on the original charge are not returned by Stripe and are not recoverable.
• Disputes — if the parties cannot resolve an order, either side can open a dispute on the order and submit statements and evidence. HULOFTON reviews the record and records an outcome. HULOFTON's review is a marketplace-policy decision, not legal arbitration.
• Card chargebacks — a buyer may also dispute the charge with their card issuer. Chargeback outcomes are decided by the card networks and issuer, not by HULOFTON.

HULOFTON does not operate a platform-funded reimbursement or guarantee program. Refunds come from the original payment, not from HULOFTON.

2. Featured-placement purchases

• $4.99 Featured Listing (7 days) and $9.99 Featured Service (14 days) are one-time purchases, not subscriptions, and do not automatically renew.
• Featured placement begins when Stripe confirms the payment. Before Stripe confirms payment, a purchase can be cancelled in Stripe Checkout at no cost.
• Duplicate charges for the same promotion (recorded via Stripe idempotency) are refunded automatically once identified.
• Failed payments do not activate the promotion; nothing to refund.
• If the underlying listing or service is later removed, deleted, expires, or is taken down for a policy violation or account suspension, remaining featured time is forfeited.
• All amounts are shown in USD and are exclusive of any applicable taxes. Featured promotions do not guarantee views, impressions, ranking, messages, buyers, sales, hires or revenue.

3. Local pickup, cash, and off-platform transactions

HULOFTON does not process local cash or off-platform payments and cannot issue or reverse them. The on-platform refund, return and dispute tools above do not apply to those transactions. The users involved are responsible for agreeing to inspection, payment, delivery, cancellation, and refund terms.

4. Services

Service bookings are not paid through HULOFTON checkout. Payment, cancellation and refund terms for services are agreed directly between the customer and the provider.

For a question about a specific charge, contact Support. See also: Payment Terms, Dispute Resolution.