Refund Policy

HuLofton™ is a technology marketplace platform. Refunds, returns, exchanges and item disputes are generally between the buyer and the seller. HuLofton is not a party to user transactions and does not guarantee any refund, return or exchange unless a transaction qualifies for an applicable HuLofton checkout program (when available).

1. Coming Soon — On-Platform Checkout

HuLofton checkout and Buyer Protection are coming soon. When live, refunds may be available for eligible on-platform checkout purchases at HuLofton's discretion. Eligibility, claim windows and outcomes will be determined by HuLofton on a case-by-case basis.

2. In-Person, Cash & Off-Platform — Not Covered

In-person, local pickup, cash and off-platform payments (Zelle, Venmo, Cash App, wire, gift cards, cryptocurrency, etc.) are not processed by HuLofton and are not covered by any HuLofton refund program. Such disputes are solely between the buyer and the seller.

3. Seller Refunds

Sellers may, at their discretion, offer refunds, returns or exchanges. HuLofton does not require, guarantee, mediate or fund seller-issued refunds outside of an eligible on-platform checkout program.

4. Payment Processing

When on-platform checkout is active, payments may be processed by Stripe or other third-party processors. Refunds, payouts and reversals are subject to the policies and timing of the underlying payment processor and the buyer's card-issuing bank. HuLofton does not store full payment card information.

5. Chargebacks

HuLofton may investigate, dispute, recover, offset, withhold payouts for or reverse transactions involving fraud, abuse, unauthorized activity or chargebacks. Filing a chargeback without first attempting to resolve through HuLofton may result in account restriction.

6. Not a Guarantee

HuLofton does not inspect, own, sell, ship, deliver, authenticate, guarantee or warrant user-listed items or services. HuLofton does not guarantee the quality, safety, legality, authenticity, condition, delivery, performance or availability of any item or service. Use of HuLofton is at the user's own risk.

7. How to Ask for Help

Message the other party first through the HuLofton inbox. If unresolved, contact us via /contact. HuLofton may review the matter at its discretion but is not obligated to issue a refund.